Valmorel France

The resort is well positioned with ski in and ski out.
The resort has good facilities and the food choices are amazing!
The food is often cold.
The hotel is fairly cold.
There were a few things that needed repair in my room.
The reception staff don't know a lot about the ski lesson times etc, in fact they told us the wrong time to meet, it's good we checked.
Some things in the hotel were broken such as the pool table. We wasted money on games we couldn't finish.
The rooms are quite small. The beds are not very comfortable.
The design of the standard premium rooms is a bit strange in that when someone is in the bathroom area, you have to walk throuigh there to go in and out of the front door of the room.

We arrived very early in the morning and the check-in by Ben and Angela was done so smoothly. Knowing we had travelled more than 16 hours, they did their best to have our rooms ready for us.

Service during meals in the restaurant was also really good and we are thankful for 2 of the executive chef who were able to help explain to my parents the vegetarian options available for them.

Staff at bar are very quick with service of the drinks and you don’t have to kept waiting long. Thanks to Itay for always accommodating to our orders.

Thank you to the staff from the chalet as they are very pleasant to chat with and enjoyed our meal times with them at the restaurant.

Boutique manager was also a very nice lady who is always smiling and greeting customers that come in and very helpful.

Ski instructors were very helpful for beginners but moves at a very fast pace and not everyone can keep up. But it’s truly good experience.

Only setback is most people speak French and may not understand English. Especially the bus service so best to speak to the driver first then they can advise on the alighting point.

Overall it’s a beautiful place that one must visit. Super calm and peaceful that makes you forget everything.

Dear Club Med Valmorel Team,

I am writing to express my heartfelt gratitude for the exceptional service provided by Ines during our recent stay at your resort. Upon our arrival, the resort was extremely busy with multiple groups checking in, and unfortunately, my daughter was very sick, with a high fever of 40°C.

Despite not being part of the housekeeping team, Ines quickly recognized our distress and took immediate action to assist us. She not only helped expedite the room preparation process but also contacted the nurse to ensure my daughter received medical attention as soon as possible. Her quick thinking, compassion, and proactive attitude truly made a difference in what was a very stressful situation for our family.

I am incredibly impressed with Ines’ dedication and professionalism. Her willingness to go above and beyond exemplifies the high standards of hospitality that Club Med is known for. Employees like her are what make a stay truly memorable, and I sincerely hope she receives the recognition she deserves.

Thank you again for the wonderful service, and please extend my appreciation to Ines.

Best regards,